Please ensure you read the item description & check any measurements before placing an order.
CHANGE OF MIND
We do not offer exchanges or issue refunds for change of mind.
Please inspect your order once it has been delivered & notify us within 14 days if an item has arrived damaged or defective. If we are liable for the fault, we will organize a replacement/refund as quickly as possible. All refunds will be in full, including any shipping costs incurred. The damaged item may need to be returned (at our expense) before a replacement/refund is issued. Please do not send products back to the manufacturer.
If an order is returned to us due to the incorrect postal address being entered, or for any other fault made by the purchaser, re-delivery fees will need to be paid before we re-send the order. The original postage costs will not be refunded & the FULL amount of return postage costs will be at the buyers expense (this amount may be higher than the flat rate postage cost originally charged). If a refund is required, a 10% restocking fee will also be deducted from the refund amount.
In circumstances where the purchaser has entered the incorrect postal address and the parcel is not returned to us, a refund or replacement will not be issued.
If a pre-order item is requested to be cancelled by the purchaser, an admin fee of 10% may be deducted from the order amount before a refund is issued. Pre-ordered items can not be cancelled once the order has been packed & ready for shipment.
CREDIT CARD REFUNDS
Refunds to a credit/debit card can take up to 5 business days to return to your account. This is dependent on your financial institutions processing times.