Returns Policy

Please ensure you read the item description & check any measurements before placing an order. 

CHANGE OF MIND 

We do not offer exchanges or issue refunds for change of mind. 

DAMAGED/DEFECTIVE ITEMS 

Please inspect your order once it has been delivered & notify us within 14 days if an item has arrived damaged or defective. If we are liable for the fault, we will organize a replacement/refund as quickly as possible. All refunds will be in full, including any shipping costs incurred. The damaged item may need to be returned (at our expense) before a replacement/refund is issued. Please do not send products back to the manufacturer. 

INCORRECT DETAILS/NON-COLLECTION

If an order is returned to us due to the incorrect postal address being entered, or for any other fault made by the purchaser, re-delivery fees will need to be paid before we re-send the order. The original postage costs will not be refunded & the FULL amount of return postage costs will be at the buyers expense (this amount may be higher than the flat rate postage cost originally charged). If a refund is required, a 10% restocking fee will also be deducted from the refund amount. 

In circumstances where the purchaser has entered the incorrect postal address and the parcel is not returned to us, a refund or replacement will not be issued. 

PRE-ORDER CANCELLATIONS

If a pre-order item is requested to be cancelled by the purchaser, an admin fee of 10% may be deducted from the order amount before a refund is issued. Pre-ordered items can not be cancelled once the order has been packed & ready for shipment. 

CREDIT CARD REFUNDS

Refunds to a credit/debit card can take up to 5 business days to return to your account. This is dependent on your financial institutions processing times.