Although a high percentage of our customers orders have still been delivered within a reasonable time frame, please keep the below information in mind when placing an order.
Due to the current increase of online shopping orders, limited flights & adherence to social distancing rules, Australia Post are experiencing delays in usual shipping time frames. The longest delays we have experienced so far, are parcels being delivered to Victoria. We dispatch as quickly as possible but unfortunately, we have no control over the time your parcel will take to reach you.
We do not offer overseas shipping. Shipping is only available within Australia.
Orders are dispatched from Lexi & Me on the Sunshine Coast, Qld within 3 business days using Australia Post.
Once your order has been shipped, you will receive a shipping confirmation via email or SMS. If you can not find your shipping confirmation, please check your email 'junk/spam’ folder.
We do not have a physical store/shop front but Local pickup from Tewantin or Noosaville can be arranged. Please contact us before placing an order online.
*An additional $2.95 fee applies to signature on delivery orders.
If you have purchased a 'pre-order' item, any other products you have purchased in the same transaction may not be sent until all items are in stock.
1. Standard Shipping (Authority to Leave):
The delivery driver is authorised to leave your order unattended on your premises. If you select this shipping option, we take no responsibility if your order goes missing after it is delivered to the address you have provided.
In some cases (depending on the delivery driver), if they deem it as ‘unsafe’ to leave your parcel or are unable to access your property, it may still need to be collected from your local post office or delivery centre.
2. Standard Shipping + Signature on Delivery
Someone must be present to sign for your order. If no one is available to sign, your order may be returned to your local post office or delivery centre for you to collect in person.
17/03/2020 - Signature on delivery update
A MESSAGE FROM AUSTRALIA POST
Protecting our people, customers and community:
To minimise the risk of contracting or spreading coronavirus, all parcels – be it at a post office or at a residence – will no longer require a customers signature for delivery or collection.
In all cases, whether a driver or postie delivers to the door or a customer goes in to their local Post Office to collect a parcel, an Australia Post staff member will ask and record the customer’s name and sign on their behalf.
The customer will still need to be present for this to occur, but contact will be minimised by either leaving the parcel at the door until the driver or postie has left the premises or left for the customer to pick up on the counter.
Please note: Unfortunately, once an order is shipped, we have no control over the time it takes to reach you. The below time frames are estimates from Australia Post. There may be shipping delays during peak times.
Once your order has been shipped, delivery to most Australian metro areas is usually 3-6 business days. However, please allow 'up to' 2 weeks. For rural Areas & TAS/WA, please allow 'up to' 3 weeks for delivery.
We do NOT drop-ship any products, all orders are shipped by Lexi & Me in Qld, Australia.
Last updated: 30/08/2021, 20:19 AEST